The Malta Gaming Authority (MGA) has recently launched a new licensee relationship management system accessible through a secure and dedicated web portal.
This project, which is the result of a collaboration between the MGA and Microsoft, will transform the way the MGA interacts with its current and prospective licensees through the simplification and digitisation of its online and land-based processes.
The first phase of the project will encompass three main online services, namely applications for remote gaming licences, dynamic seal URL requests and lastly the option to submit players’ liability and gaming tax reports online.
This new system will empower the gaming operators to electronically track the status of their applications and meet regulatory requirements more efficiently. This digitisation process will enhance a two-way communication between the Authority and its customers.
The Authority is embarking on this process to progress dynamically and create an enhanced, easier-to-use process.
The new Licensee Relationship Management System will be the one-stop shop for licensing. This is mirrored in the next phase of the project whereby the Authority will be extending the system to land-based operations including but not limited to casinos, gaming parlours, the national lottery and commercial bingo.